Terms of Service

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (the "Terms") regulate the sale of goods between a supplier and a customer. They are binding on buyers making a purchase.

Seller: JARLU spol. s r.o., registered office: Sv. Martina 1360/67, 013 06 Terchová, company ID: 50 764 276 (the "Seller").

A buyer is a natural or legal person who has completed and sent an order via the Seller's website, received a notification of order acceptance (via email), and has paid the purchase price. A buyer is also a person who has placed an order by phone or email and has accepted the Seller's price offer by email and also confirmed his/her familiarity with these Terms.

A consumer is a natural person who, when concluding and performing a consumer contract, does not act within the scope of his/her business activity, employment or profession. For the purposes of these Terms, the consumer is a natural person/non-entrepreneur. Pursuant to an amendment to Act No. 250/2007 Coll. on Consumer Protection, effective from 1 May 2014, legal persons that purchase products or use services for personal use or for the needs of members of their household were excluded from the definition of a consumer. A consumer is not a corporate customer, i.e. a customer who buys goods for a company (provides a company ID, tax ID or VAT ID when ordering). Corporate customers are also not entitled to return goods without giving a reason or to withdraw from a contract within 14 days. The relationship between such a customer and the Seller is not governed by the Civil Code, but by the Commercial Code. Also, a consumer is not a natural person purchasing goods for the performance of his/her profession.

By completing the order form and sending the order with the obligation to pay, the buyer also confirms that he/she is familiar with these Terms, which form an integral part of every contract and are always accessible in the corresponding section on the Seller's website.

The price of products (goods) or services ordered through the online shop (the "Purchase Price") is always generated specifically for each customer.

For orders placed via the online shop, the Purchase Price and total costs are calculated in the order form and in the confirmation of the conclusion of the contract on a durable medium. For orders placed by phone or electronically, the Seller will send the price offer to the buyer in a mutually agreed upon manner (e.g. electronically or by post)

At the same time, the Seller informs the consumer that it does not guarantee the same Purchase Price for a an order repeated within any time period. For the avoidance of doubt, a Purchase Price generated for a specific order does not change before the due date.

The price of products (goods) or services may change due to an obvious typographical or other error regarding the price of the goods or services found in the Seller's system or published in the online shop for the goods or services. The buyer must always be informed about this fact duly and in time.

The Purchase Price is considered paid on the day the funds are credited to the Seller's account (or in the case of cash payment, the moment of payment or its confirmation by a receipt).

The method of payment of the Purchase Price (form of payment), the total costs related to the order itself, and the method of delivery of the goods (the method of payment is chosen by the buyer in the process of ordering the goods on the website of the shopping portal) are indicated in the order form with the total costs calculation. When paying, it is necessary to enter the number of the generated order as a variable symbol. A variable symbol incorrectly entered by the buyer during payment may result in incorrect settlement of the Purchase Price, and the buyer bears all the associated risks. The Seller informs the buyers that the Purchase Price may not automatically include delivery or other costs related to the delivery of products (goods) or services. All costs will be calculated in the order form and also in the confirmation of the conclusion of the contract.

Due date of the Purchase Price: after choosing the method of payment of the Purchase Price through the shop, the buyer pays the Seller the Purchase Price and any other related costs (e.g. delivery fee, cash on delivery fee, etc.) before taking over the goods unless a special written agreement between the Seller and the buyer provides otherwise. At the same time, the buyer may already pay once the order is generated and sent to the Seller, provided that the payment is deemed an advance for the Purchase Price and other calculated costs. However, the buyer is advised to pay only after the order has been accepted by the Seller (conclusion of the contract).

Cash on delivery: the fee for cash on delivery is not included in the Purchase Price of the goods or services, and its amount will be precisely calculated in the order form and in the confirmation of the conclusion of a distance contract, and/or in an individual price offer sent to the buyer. The Seller is entitled to unilaterally determine the total order value (amount) at which the buyer no longer pays the fee for cash on delivery. The order form on the website of the online shop will specify whether or not the buyer is to pay the fee for cash on delivery, and the total order value (amount) affecting the payment of the fee may differ for each separately created order. The Seller is entitled to unilaterally change and adjust the value of the order (concluded contract) at which the buyer does not pay the fee for cash on delivery, without the need to indicate the change in these Terms. This change does not affect the conclusion of the purchase contract.

Other fees: the Purchase Price of the goods or services, including all additional fees (related, for example, to the method of payment and delivery of the goods), is indicated in the order form or, in the case of an individual agreement, on a durable medium and in the confirmation of the conclusion of a distance contract. The Seller is entitled to assess each order individually and to unilaterally determine when the buyer only pays the Purchase Price and no longer pays any costs related to the method of payment, the order amount and the delivery itself, without the need to indicate the change in these Terms. This change does not affect the conclusion of the purchase contract.

Euro is the base currency of payment for goods or services. Sign: €. The prices in the system are up-to-date and include VAT.

Individual sales are concluded based on buyer orders created in the online shop. All orders are binding. Orders must contain the following basic information:

• identification of the buyer (possibility of purchase without registration or with registration to apply later discounts),
• the quantity of goods,
• the desired method of payment, method of delivery of goods, and place of performance,
• the price.

The buyer undertakes to pay the Seller the purchase price in the required amount.
Payment methods are governed by the Payment Terms. Our customers have the following payment options:

• Payment by card directly on the website through the CardPay service provided by Tatra banka, a.s. Supported types of payment cards: VISA, VISA Electron, MasterCard, Maestro, DinersClub International
• Payment by bank transfer to the bank account:
  IBAN: SK73 1100 0000 0029 4703 6021

variable symbol: order number

• Via cash on delivery.
• Directly at the establishment during personal collection of goods. Payment is possible either in cash or by card.

The Seller's delivery costs are not included in the Purchase Price of the goods or services. These will be calculated in the order form or in the individual price offer sent by email, but at the latest in the confirmation of the conclusion of the distance contract, and the buyer undertakes to pay them together with the Purchase Price.

Delivery fee/free delivery: The Seller is entitled to unilaterally determine the value or nature of the order exempting the buyer from paying the delivery fee. Any exemption from paying the delivery fee will be indicated in the order or on the website of the online shop. The Seller is entitled to unilaterally change and adjust the value or nature the order (concluded contract) exempting the buyer from paying the delivery fee, without the need to indicate the change in these Terms. This change has no effect on concluded purchase contracts.

• Current delivery and payment fees are displayed in the online shop's shopping basket according to the type of goods selected.

The standard delivery time for items in stock is 3 working days, and 7–10 working days from the order for items at the supplier. If you request to SPLIT the order and have the items in stock delivered first and the other items later, DELIVERY costs are charged twice. All necessary documents such as the invoice for the purchased goods or the warranty card are sent by email.

Complaints are governed by the Complaints Procedure.

Withdrawal from the purchase contract by the buyer in the case of non-personal delivery of the goods (does not apply to personal collection of the goods at the Seller's location or after personal collection of the goods delivered by the Seller):

The customer has the right to withdraw from the contract within 14 days after receiving the goods. If you decide to withdraw within this period, proceed as follows:

1. The customer completes the purchase contract withdrawal form, indicating the order number, date of purchase and his/her account number.
2. If you have already received and accepted the goods, send the goods back to our business address (indicated on the package/invoice) as follows:

• the goods must be in their original undamaged packaging, the goods must be unused,
• the goods must be undamaged,
• the goods must be complete (including accessories, warranty card, user manual, etc.),
• a signed copy of the 14 days' contract withdrawal form must be sent together with the goods,
• please send the goods by recorded delivery (no cash on delivery) and insured, not to the post office but directly to the address, because we are not responsible for their possible loss on their way to us.

Package carefully!

Please note that the parcel must be packaged so that the original packaging is not damaged (e.g. with adhesive tape, an address label, etc.).

If all the above requirements for returning the goods are met, we will transfer the money for the goods to your account no later than 14 working days after the physical receipt of the goods. – If any of the above requirements is not met, we will unfortunately not be able to accept withdrawal from the consumer contract and the goods will be returned at the sender's expense.

Order cancellation

The buyer may cancel his/her order before it reaches the "to be dispatched" status, by email to the address This email address is being protected from spambots. You need JavaScript enabled to view it., indicating the order number. If the order has already been dispatched (i.e. handed over to a carrier), it is not possible to cancel it.

The buyer may cancel the order if the buyer is notified of a change in the Purchase Price of an item due to an obvious typographical or other error regarding the price of the goods. The buyer may also cancel electronically or by phone.

If the customer does not accept the already sent goods, which are then returned to us, he/she will be charged a cancellation fee of €10 (for services related to ordering, preparing, invoicing and packaging) and a fee for services related to delivering the goods. The customer is obliged to pay this fee no later than 7 working days after receiving a reminder, to our bank account by deposit or bank transfer (IBAN: SK73 1100 0000 0029 4703 6021), indicating the order number as a variable symbol. If the order is paid in advance, the customer will be refunded the order amount reduced by the cost of delivery.

If the goods you ordered are no longer in stock for any reason, you will be offered an appropriate alternative to the ordered goods or you may simply cancel your order.

Privacy:

We respect your privacy. In order to be able to offer you valuable services, we need to know some of your personal data. We protect this data from misuse and we guarantee that we will never give your contact information and data about your purchases to a third party, except for the entities listed below and the data necessary to place an order.

By using this online shop, you agree to the collection and use of information about you and your purchases under the above conditions.

The Topánočky.eu online shop collects the following personal data about you:

• First and last name
• Invoicing address
• Delivery address
• Email address
• Telephone number
• IP address

At the same time, we provide your personal data to third parties to the following extent:

If you choose delivery by carriers Direct Parcel Distribution SK s.r.o. (company ID: 35 834 498) or Packeta Slovakia s. r. o. (company ID: 48 136 999):

• First and last name
• Invoicing or delivery address
• Email address
• Telephone number

If you choose delivery by the post office Slovenská pošta, a.s. (company ID: 36 631 124):

• First and last name
• Invoicing or delivery address
• Email address
• Telephone number

In order to improve the quality of our services using information from buyer reviews, we provide Heureka Shopping s.r.o. (company ID: 02 387 727) with the following:

• Email address

Our online shop reserves the right to withdraw the security guarantee in the event of an attack on the server by an unknown perpetrator (hacker). Only in that case do the above-mentioned data handling rules not apply.

You can find detailed information about privacy and your rights at: https://www.littleshoes.eu/ochrana-osobnych-udajov

In the event of any amendments to applicable legal regulations, JARLU spol. s r.o. reserves the right to amend these Terms.